privacy policy

Last Updated: October 17, 2026

At Lotus Cakes, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, submit an inquiry, or place an order.

1. Information We Collect

When you contact us or submit an order inquiry, we may collect:

Your name, email address, and phone number.
Order details, including event dates, cake preferences, and design requests.
Pickup or delivery details, including venue information when applicable.
Inspiration photos and other information you voluntarily provide.
Allergy or dietary information relevant to your order.

Our website provider, Wix, may also process technical information, including IP addresses, device information, and cookies.

2. How We Use Your Information

Your information is collected and used to:

Respond to inquiries and provide quotes.
Communicate about orders and design requests.
Prepare and send invoices and coordinate payments.
Arrange pickups and deliveries.
Maintain necessary business and transaction records.
Meet applicable legal obligations.

We do not sell your personal information or use inquiry information for unrelated promotional emails without appropriate consent.

3. Sharing Your Information

Lotus Cakes does not sell or rent customer information.

Information may be processed by trusted third-party service providers, including Wix and services used for email, communication, file storage, and payment coordination.

We disclose personal information only where reasonably necessary to operate our business, fulfill orders, or comply with applicable laws.

4. Payment Information

Invoices are prepared directly by Lotus Cakes using a custom PDF template and provided to customers after order details have been reviewed and confirmed.

Payment instructions are communicated separately. Our website inquiry form does not request or collect credit card numbers or banking credentials.

5. Information Security and Retention

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

Personal information is retained only as long as reasonably necessary for order fulfillment, business recordkeeping, and applicable legal requirements, after which it is securely deleted or disposed of.

6. Cookies and Website Services

Our website is hosted through Wix and may use cookies and similar technologies for website functionality, security, and performance.

Additional cookies or analytics technologies may be used depending on the website features enabled.

You may manage certain cookies through your browser settings.

7. Your Privacy Rights

In accordance with applicable privacy laws, including Alberta's Personal Information Protection Act (PIPA), you may request access to or correction of your personal information, subject to legal exceptions.

You may also contact us with questions or concerns regarding how your information is collected, used, or protected.

8. Updates to This Policy

Lotus Cakes may update this Privacy Policy to reflect changes in business practices, website functionality, or applicable legal requirements. Any updates will be posted on this page with a revised date.

9. Contact Us

For privacy-related inquiries, requests, or concerns, please contact:

Lotus Cakes

Edmonton, Alberta, Canada

Email: lotuscakesyeg@gmail.com

Privacy Contact: Owner, Lotus Cakes- Ida Edwards